Terms of Use

Acceptance of Terms

By accessing and using the services of Videoguard, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our furniture assembly and repair services or visit videoguard.ddd.

These terms apply to all visitors, users, and customers of our services. We reserve the right to modify these terms at any time, and changes become effective immediately upon posting.

Services Description

Videoguard provides professional furniture assembly and repair services in the Chicago area. Our services include assembling flat-pack furniture, repairing damaged furniture, reinforcing structures, and related furniture care services.

Service availability, pricing, and scope may vary based on project complexity, location, and scheduling. All service details will be confirmed in writing before work begins.

Booking and Scheduling

Service appointments must be scheduled in advance through phone, email, or our website contact form. We will confirm your appointment and provide an estimated time window for our arrival.

While we strive to arrive within the scheduled time window, delays may occasionally occur due to unforeseen circumstances. We will notify you promptly if significant delays are expected.

Pricing and Payment

All prices are quoted in US dollars and are subject to applicable taxes. Quotes provided are estimates based on information you provide. Final costs may vary if the actual scope of work differs from the initial description.

Payment is due upon completion of services unless alternative arrangements are made in advance. We accept cash, major credit cards, and digital payment methods. Late payment may result in additional fees.

Cancellation Policy

You may cancel or reschedule appointments with at least 24 hours notice without penalty. Cancellations made with less than 24 hours notice may be subject to a cancellation fee to compensate for scheduling and preparation costs.

Videoguard reserves the right to cancel or reschedule appointments due to emergencies, weather conditions, or other circumstances beyond our control. We will provide as much notice as possible and work to reschedule promptly.

Customer Responsibilities

You are responsible for ensuring all furniture parts, hardware, and assembly instructions are present and accessible before our arrival. Missing components must be obtained from the retailer before assembly can proceed.

You must provide a safe, clear workspace with adequate lighting and access to electrical outlets. You are responsible for removing any items that could interfere with our work or be damaged during the service.

An adult over 18 years of age must be present during the entire service appointment to answer questions, make decisions, and accept the completed work.

Warranties and Guarantees

We guarantee the quality of our workmanship. If you experience issues with our assembly or repair work due to our error, we will return to correct the problem at no additional charge within a reasonable timeframe.

Our warranty does not cover damage caused by misuse, normal wear and tear, modifications by others, or issues with the furniture itself. Manufacturer defects remain covered under the original manufacturer warranty.

Liability Limitations

While we take great care in our work, Videoguard is not liable for pre-existing damage to furniture, manufacturing defects, or damage resulting from furniture design flaws. We will document any such issues before beginning work.

Our liability is limited to the cost of the services provided. We are not responsible for indirect, incidental, or consequential damages. We maintain appropriate insurance coverage for our operations.

Intellectual Property

All content on videoguard.world, including text, graphics, logos, and images, is the property of Videoguard and protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

Dispute Resolution

We are committed to resolving any concerns promptly and fairly. If you have a complaint about our services, please contact us directly so we can address the issue.

Any disputes that cannot be resolved through direct communication will be governed by the laws of the State of Illinois and resolved in the appropriate courts of Cook County, Illinois.

Contact Information

For questions about these Terms of Use or our services, contact videoguard: